New Drop Point Requirements for Azure Delivery in Utah and South Idaho

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Tips for starting a new drop point:

First:

Contact all your friends who are interested in Azure products, and let them know about Azure Standard.

Second:

Have all your friends contact other people they know, and so on. Spread the word about Azure Standard to as many people as possible.

Third:

Your objective is to create a list of about 20 to 30 people who are currently using the same kind of products Azure Standard is selling. The reason you need this many people is because we find that only about one third of our customers order on any given month. So if you need 10 customers to order each month you need to have around 30 customers.

Fourth:

Now you should qualify everyone who is on your list of interested customers by selling them a 50 cent catalogue. If they won't buy a 50 cent catalogue they are not really interested and they are only being polite. (We have found that if you simply give away the catalogues, they get thrown away and you don't know who is really interested in ordering and who are just trying to be polite.)

Fifth:

You should further qualify everyone by getting permission to call or email or post card them about order days and help them get their order ready. Make sure they know you are going to contact them and ask for orders. If they are not OK with this, then take them off your list, they were just being polite.

Sixth:

Now you can give this qualified list to Heather with Name, Address, Phone #, Email and we will start sending them post cards and e-mails and phone messages.

Remember:

Don't expect your drop point to just happen! It takes consistent effort for a number of months. Be a persistent phone reminderer to everyone that has expressed an interest. Don't accept excuses and get those orders. People need help changing their habits to this new system. Remember: You have permission to get this job done. "The squeaky wheel gets the grease".

Example:

One person used this method and in one month she had eight new people and at the end of her third she had a consistent 10 to 12 people ordering $200+ a month. Since the forth month she has had to call no one, it's automatic. It was a lot of work for her in the beginning, but now there are enough customers to support a drop point without any more effort on her part.

New Drop Point Requirements

Here's what you have to do to establish a new drop point...

Overview:

USI AzureDelivery encourages new drop point delivery areas. We must always be expanding and growing while at the same time disrupting our current established services as little as possible.

Experience has taught us that a carefully managed drop point entry policy is essential to providing a reliable on time service to everyone with the least difficulties possible. The third and forth requirement listed below for new drop points explains these key features in more detail. Building drop points consistently and predictably allows us all to efficiently deliver your needed products without disrupting our "on day", "on time" reliable services to others who depend so heavily upon them.

General Requirements:

First, You need to let us know you want a drop point and get the concept approved.(We obviously need to be able to service this area and have a location that will work for the large delivery truck.) Below you will find a list of drop points that have been requested and the specific requirements for each drop point location.

Second, Typically we will work with you to establish a drop point if you are within 30 minutes drive from an existing drop point. If you are further away than that, special requirements are usually required to make a drop point possible.

Third, We will establish a proceedure for each proposed drop point, based on history of orders, which will allow us to establish the new drop point. (Please understand that every time we add a drop point it changes our delivery schedule. This is difficult on customers and we even sometimes loose customers when we change our delivery schedule. For these reasons and more we sometimes have special requirements for a new drop point.)

Fourth, The new drop point will require a certain number of invoices to make the drop point economically possible. Typically you will need to have a history of 3 consecutive months with 6 or more invoices from customers that want to pick up at the new drop point. On the fourth month, the group will be able to have their drop point and will no longer be required to go to the drop point they had been using.

Fifth, Each drop point has certain monthly requirements or we can not make a stop at the drop point that month and those that order will have to go to the next closest stop. For example, if we don't get enough orders to stop at a drop point, we will send out a recorded message and e-mails informing all customers that have ordered in the past that we can not afford to have a drop point at that location unless we get the orders we need. If a drop point's orders continue to be insuffecient, we may take that drop point off our drop point list altogether.

Specific Requirements:

We have received requests to have a drop point at the following locations:

Please Be On Time or It Might Cost You!

We have a very tight delivery schedule and we can only allow a few minutes at each stop. The amount of time we stop depends on how many customers we have at a particular location. If customers don't arrive within the time allowed we charge $5.00 for extra handling. If a customer cannot meet the truck, it is the customer's responsibility to take care of their order to avoid extra fees. In this case, please look at the frequently asked questions and scroll down to the question "Is there any alternative to meeting the truck to pick up my order?" question which offers ideas of what to do in such a case.

USI AzureDelivery provides an on time delivery service that no one else in this industry provides. We have proven ourselves with a track record of over six years of service with only a few times of being late due to mechanical failures and a couple of times due to traffic blockage or weather conditions. On average once every twelve months or so, we're more than 5 minutes late over our scheduled arrival. When this happens we make sure that everyone knows what is going on and what our current time schedule looks like. I remember one time when our schedule called for us to be at a particular drop point at 3:07 PM. When we arrived one of our customers asked me how we did that so perfectly because it was exactly 3:07 when we arrived. I jokingly said that we were actually just waiting around the corner out of sight and just at the precise time of our scheduled arrival we came on the scene to impress folks. While we were impressing customers with this on time arrival, it happened because we have a rule of always arriving within 5 minutes of our schedule at each drop point. We usually arrive a little early so if we get delayed a few minutes we are still on time. This means that arriving late is not an option for either the AzureDelivery team or our customers.

Now, this is not simply a back-handed way of saying "don't be late" because the driver might really get mad, and charge you $5.00. We really want you to understand that being on time is very important. On time service allows our customers to plan their delivery day around a specified time made available several days in advance of our delivery arrival. Experienced customers value this service because it allows them to get things done that day without wasting time wondering when we will call so they can go meet the truck. We all know how frustrating it can be to be waiting around the house for the repair man to come sometime between 8 and noon, when you have other things you need to be doing. Also, arriving on time is one of the keys to respecting the other customers we need to deliver to at our next stops. If either party arrives late, then we are disrespecting those who are down the delivery line from where we are by making them wait on us. This has the potential of "standing up" 50 - 100 people, depending on what time of day it is. Certainly most of us would not do this if we had to look each and everyone of them in the eye and personally apologize for our inappropriate behavior. So please be on time because it makes the delivery process better for everyone.

Also, please look at the frequently asked questions page, question one, because it explains how to use this web site to know if the truck is on time or if there is a delay.

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